Позитивные изменения. Том 3, № 3 (2023). Positive changes. Volume 3, Issue 3 (2023)

Our sessions also encompass active parental involvement. Every two weeks, the curator provides parents with a detailed work plan for the next 7–10 days via email or in-person consultations. In response, parents are expected to submit video recordings and notes documenting their at-home efforts and describing the quantity and quality of the child’s reactions. The curator reviews the submissions and returns with constructive feedback within 3–5 days. Additionally, parents are encouraged to attend their child’s sessions, which grant them invaluable insight into the specialist’s interactions and methods.

ACCOMPLISHMENTS AND AWARDS

Victory in the Social Entrepreneur-2019 competition of social projects run by the Our Future Foundation.

Participant and award winner of the “Start Differently” inclusivity-related social projects program operated by Rosbank and Impact Hub Moscow in 2022.

FUNDS RAISED IN 2022

Profit from services provided (approximately RUB 33 million).

WHAT WAS DONE LAST YEAR

• Completed digitization of administrative processes, identifying key performance indicators to assess the performance;

• Established financial accounting procedures (separate financial statements for the two branches; started income and expense tracking, etc.);

• Successfully implemented a CRM system covering all critical processes (project initiated in 2022 and completed in 2023);

• Established a strategic partnership with a university, with an online department opened at the Institute of Organizational and Clinical Psychology in Moscow;

• Started development of a customer service framework. As part of this process, introduced regular surveys and interviews with parents and professionals at all levels of service delivery. Appointed a dedicated specialist to process data and offer solutions to emerging challenges. Monthly parental surveys are now facilitated by our “Caring Bot” on the Telegram messaging platform.

DIRECT RESULTS FOR 2022

Corrective sessions held for 615 children, including those with ASD.

329 one-off services provided (consultations and diagnostic sessions).

20+ educational lectures organized for parents, educators, and other professionals.

A dedicated team of more than 30 specialists working with children at the Center.

SOCIAL EFFECTS ACHIEVED IN 2022

The Center collects comprehensive performance records for each child. These showcase some remarkable outcomes, including enabling speech development in non-verbal boys and girls, behavior correction in many children, diversifying their dietary preferences, and facilitating potty training. Some children have successfully transitioned to kindergarten and regular schools.

“I remember the case from my practice, where a boy could only request three items. After just two months of sessions, his request count had surpassed 300. It is an exceptional outcome, but this child had a reasonably solid baseline understanding of speech, and he exhibited no undesirable behaviors. Another boy arrived at our Center at the age of three. He kept banging his head against the wall, avoided eye contact, disregarded people, kept darting around the room, and exhibited stimming behaviors (repetitive movements, sounds, actions — ed. note). Today, this boy goes to a public school, studying with regular children in a regular class. While he still retains some behavioral idiosyncrasies, he actively engages with other kids and keeps up with the school curriculum. Keep in mind, though, that not all children with autism achieve such remarkable results. In this particular boy’s case, it took several years of hard work. He spent four years at our Center, attending all kinds of sessions, including ABA therapy, neuropsychological correction, and speech therapy. Ultimately, it was the tremendous commitment and effort invested by the boy’s parents and his grandmother that played pivotal role in his progress,” Anna Nikitina recounts.

FINANCIAL SUSTAINABILITY MODEL

Profit from services provided to individuals (sales of subscriptions and one-off consultations) and legal entities (lectures and workshops for the university).

IMPACT ASSESSMENT METHODS

The Center systematically tracks key performance indicators, including the number of subscriptions sold, additional sessions and consultations provided, lectures and seminars held, and participation in outreach events.