Can You Speak Over the Telephone. Как вести беседу по телефону

I. Read the dialogues and reproduce them paying attention to telephone phrases.

II. Say something in reply to the following remarks and questions.

1. Would you like to make a long-distance call, please? 2. Can you find his phone number for me? 3. Do you want to make a person-to-person call? 4. I’m afraid there will be some delay. 5. Could you spell the name, please? 6. Do I have to confirm my reservation in writing? 7. I would like to make arrangements with you for a birthday party (with the manager of a restaurant). 8. We would like to invite you for our Christmas dinner. 9. Why doesn’t this flight suit you? 10. Sorry, I can’t give you a definite answer.

III. In what situations would you say the following?

1. cannot get in touch with him. 2. The use of a large telephone directory is somewhat difficult. 3. I’m sorry you don’t have single rooms with private bathroom available. 4. I would ask you to see that the apartment is a quiet one. 5. Do you have accommodation with a less service charge? 6. We would like to make arrangements with the restaurant manager for a small dinner party. 7. A flight leaving Heathrow at 11.55 on Monday does not suit me. 8. We would prefer to have our seats in the middle of the fifth row. 9. They’ve changed the cast and we are returning the tickets to the booking office. 10. At last we have come to the airport. Thank you for the lift.

IV. Reserve by phone:

1. two rooms at the hotel for your colleagues who are coming to New York on Friday; 2. a passage on board the ship bound for Leningrad; 3. two seats on the train to Paris; you want to travel first class; 4. a table at the restaurant; arrange with the manager what you will have for dinner; you will be entertaining your friends; 5. a long-distance call to Madrid; you want to make it personal; ask the operator about the charge rates; 6. a seat on the plane to Moscow after you inquire about flights and make sure that the take-off time is convenient to you; 7. two seats at Covent Garden for a Sunday matinee.

D. INQUIRIES

1. Flight Information

Operator: Good morning. British European Airways.

Mr Sokolov: Good morning. Could you please connect me with someone who can tell me what time the afternoon plane from Moscow will be arriving?

Operator: You want Flight Information. I’ll try and put you through. I’m sorry. Flight Information is engaged at the moment. Will you hold on or call back?

Mr Sokolov: I’ll hold on, thanks.

Operator: I’m putting you through to Flight Information now.

Clerk: Flight Information. Can I help you?

Mr Sokolov: Could you please tell me if there is any delay on the flight from Moscow this afternoon?

Clerk: Yes, it’s due in at 16.35, that’s an approximate delay of twenty minutes.

Mr Sokolov: Thank you. Good morning.

2. Calling Train Inquiries

Telephone Operator: British Railways, King’s Cross.

Passenger: Train Inquiries, please.

T.I.: Inquiries.

Passenger: Can you give me the times of fast trains to Edinburgh, please, and arrival time? I’d like to get there about 6.00 p.m.

T.I.: Just a minute. Let’s see. Week days 8.48 arrive 5.10, 9.30 arrive 5.30, 10.20 arrive 6.30. Do you want any more?

Passenger: No. That’s fine, thank you very much. These are week day trains, aren’t they?

T.I.: Yes, Monday and Saturday inclusive.

3. Inquiring about Books

Secretary: Consular Department.

Mr Com: This is Corn speaking. I’m calling you to inquire about some books, please.

Secretary: Yes, what kind of books are you interested in, Mr Corn?

Mr Com: You see, I’m working on the problem of American-Soviet relations prior to World War II.

Secretary: Mr Corn, this is the Consular Department and we, as a rule, do not deal with such questions. Here, in the city we have a branch office of our book company “Mezhdunarodnaya Kniga”. You may approach them if you wish.

Mr Com: What is their phone number, please?

Secretary: It is seven-seven-four; two-five-nine-three.

Mr Com: Thank you. Good-bye.

Secretary: Good-bye.

4. Renting a House

Mr Frolov: Good morning. Is this Mr Applebee?

Mr Applebee: Yes, I’m Applebee.

Mr Frolov: I’m Frolov and I’m calling about the house you advertised to rent for the summer months.

Mr Applebee: How many are you in your family, Mr Frolov?

Mr Frolov: Four: my wife, two children and myself. Your house sounds like the sort of place we need for three months — June, July and August.

Mr Applebee: Yes, of course, we have all the conveniences and plenty of rooms to accommodate all of you.