Hotel

For a moment Peter felt a surge of sympathy for the older man. Whatever criticisms might be leveled nowadays at the way the St. Gregory was run, to Warren Trent it was more than a hotel; it had been his lifetime's work. He had seen it grow from insignificance to prominence, from a modest initial building to a towering edifice occupying most of a city block. The hotel's reputation, too, had for many years been high, its name ranking nationally with traditional hostelries like the Biltmore, or Chicago's Palmer House or the St. Francis in San Francisco. It must be hard to accept that the St. Gregory, for all the prestige and glamour it once enjoyed, had slipped behind the times. It was not that the slippage had been final or disastrous, Peter thought. New financing and a firm, controlling hand on management could work wonders, even, perhaps, restoring the hotel to its old competitive position. But as things were, both the capital and control would have to come from outside - he supposed through Curtis O'Keefe. Once more Peter was reminded that his own days here might well be numbered.

The hotel proprietor asked, "What's our convention situation?"

"About half the chemical engineers have checked out; the rest will be clear by today. Coming in - Gold Crown Cola is in and organized. They've taken three hundred and twenty rooms, which is better than we expected, and we've increased the lunch and banquet figures accordingly." As the older man nodded approval, Peter continued, "The Congress of American Dentistry begins tomorrow, though some of their people checked in yesterday and there'll be more today. They should take close to two hundred and eighty rooms."

Warren Trent gave a satisfied grunt. At least, he reflected, the news was not all bad. Conventions were the lifeblood of hotel business and two together were a help, though unfortunately not enough to offset other recent losses. All the same, the dentistry convention was an achievement. Young McDermott had acted promptly on a hot tip that earlier arrangements by the Dental Congress had fallen through, and had flown to New York, successfully selling New Orleans and the St. Gregory to the convention organizers.

"We had a full house last night," Warren Trent said. He added, "In this business it's either feast or famine. Can we handle today's arrivals?"

"I checked on the figures first thing this morning. There should be enough checkouts, though it'll be close. Our over-bookings are a little high."

Like all hotels, the St. Gregory regularly accepted more reservations than it had rooms available. But also like all hotels, it gambled on the certain foreknowledge that some people who made reservations would fail to show up, so the problem resolved itself into guessing the true percentage of non-arrivals. Most times, experience and luck allowed the hotel to come out evenly, with all rooms occupied - the ideal situation.

But once in a while an estimate went wrong, in which event the hotel was seriously in trouble.

The most miserable moment in any hotel manager's life was explaining to indignant would-be guests, who held confirmed reservations, that no accommodation was available. He was miserable both as a fellow human being and also because he was despondently aware that never again if they could help it - would the people he was turning away ever come back to his hotel.

In Peter's own experience the worst occasion was when a baker's convention, meeting in New York, decided to remain an extra day so that some of its members could take a moonlight cruise around Manhattan. Two hundred and fifty bakers and their wives stayed on, unfortunately without telling the hotel, which expected them to check out so an engineers'convention could move in. Recollection of the ensuing shambles, with hundreds of angry engineers and their women folk encamped in the lobby, some waving reservations made two years earlier, still caused Peter to shudder when he thought of it. In the end, the city's other hotels being already filled, the new arrivals were dispersed to motels in outlying New York until next day when the bakers went innocently away. But the monumental taxi bills of the engineers, plus a substantial cash settlement to avoid a lawsuit, were paid by the hotel - more than wiping out the profit on both conventions.

Warren Trent lit a cigar, motioning to McDermott to take a cigarette from a box beside him. When he had done! O, Peter said, "I talked with the Roosevelt. If we're in a jam tonight they can help us out with maybe thirty rooms." The knowledge, he thought, was reassuring - an ace-in-the-hole, though not to be used unless essential. Even fiercely competitive hotels aided each other in that kind of crisis, never knowing when the roles would be reversed.

"All right," Warren Trent said, a cloud of cigar smoke above him, "now what's the outlook for the fall?"

"It's disappointing. I've sent you a memo about the two big union conventions falling through."

"Why have they fallen through?"