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Dear Mr. Dean,

I am writing regarding the walking expedition and conference organized by your company on 1-21 August 2004/

We were very attracted by the idea of combining work with pleasure. However the reality was very disappointing.

You promise that a representative would meet us at the Heathrow was not kept. Waiting for him caused a lot of confusion, and the stress became even worse because of the extremely short time (55 minutes) we had between flights.

The hotel «Hanging Gardens» in Katmandu should have been «lovely» (according to your leaflets). However to our great surprise, 7 members of our group could not enjoy its charm because it was overbooked. Finally alternative accommodation took hours and in the end there was no other solution than to take 3 different hotels, where the level of service was inferior.

As far as the Himalayan expedition was concerned, we did not have enough tents, and the equipment did not correspond to the number of participants.

Finally, the side trip to Sri Lanka became extremely complicated, because it was badly organized. The one-day delay on returning to Katmandu and the missing of good connections to Sri Lanka meant that our stay in Sri Lanka was reduced to only two days.

I feel we deserve some sort of explanation and compensation for this. Unless we receive a satisfactory answer, we will be forced to put the matter into the hands of our solicitor.

I look forward to hearing from you soon.

Yours sincerely,

Подпись

Arina Rodionova

Member of Organizing Committee

Пример 6. Жалоба в туристическое агентство, не выполнившее своих договорных обязательств.