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Dear Mrs Smith

Your order (No123-ASD) for 50 «Thinking Screens»

We thank you for your order, No123– ASD, for 50 «Thinking Screens», which we received yesterday. We are glad to hear that you were impressed with the demonstration given by Mr Sonin.

We are pleased to be able to confirm that we can supply the order from stock, and we enclose a pro-forma invoice for the goods, CIF Vancouver.

The goods will be dispatched when our bank confirms the Documentary Credit. You may rely on us to carry out the instructions in the Documentary Credit in full, and we can assure you that the goods will be delivered before 1 July, 2004.

We look forward to hearing from of the safe arrival of your order and to getting further orders from you soon.

Sincerely yours,

Подпись

A. Pravdin

Managing Director

Упражнение 5. Отказ от выполнения заказа из-за отсутствия товара.

Ниже приведен текст ответа на полученный заказ. Текст письма разбит произвольным образом. Пользуясь приведенным выше планом составления таких писем, составьте буквенную формулу реального письма.

Dear Mr Hopkins

b. You ask for immediate delivery. We are very sorry to inform you that these CD-ROMs are not available at the moment.

c. However, we are in the process of publishing a new series in the end of September. Please find attached our current catalogue and price list.

d. Yours sincerely,

f. Your order N12345 for 50 CD-ROMs «Business Letters»

a. Thank you for your order from August 20, 2000 for the software «Business Letters».

Natalia Makarova,

Managing Director

Правильный ответ: f, a, b, c, d.

Ниже приведен восстановленный текст письма.

Пример 4. Отказ от выполнения заказа из-за отсутствия товара.

Dear Mr Hopkins

Your order N12345 for 50 CD-ROMs «Business Letters»

Thank you for your order from August 20, 2000 for the software «Business Letters».

You ask for immediate delivery. We are very sorry to inform you that these CD-ROMs are not available at the moment.

However, we are in the process of publishing a new series in the end of September. Please find attached our current catalogue and price list.

Yours sincerely,

Natalia Makarova,

Managing Director

Оплата инвойса

Пример 5. Письмо об оплате инвойса.

Dear Mrs Murphy

In payment of your invoice we enclose a check for $ 25’000 (twenty five thousand) on the National Credit Bank of Moscow. We would be very grateful if you could send us an official receipt.

May I take the opportunity to thank you for delivering the goods just in time. We are satisfied with the quality of your goods and would be interested in doing business with you again.

Sincerely yours,

Arina Rodionova

Senior Accounter

Encl: invoice

2.7. Жалоба