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Our purchase order Nr. 123/ 1912IEP

Dear Mr. Bethoven

We have received the consignment of Iamaxa electronic pianos as per our order Nr. 123/1919IEP from 19.12.04, and very regret having to following complaint.

We checked the consignment immediately after arrival and found that all of them are black! We were very surprised, because we ordered 7 black pianos and 3 Ferrari– red. It is very essential both for us and for our customers to have 2 different piano colours.

We can suppose that the forwarding agent made a mistake, and 3 additional black pianos were intended to other customers.

We would like to stress, that we urgently need this 3 Ferrari-red pianos!

We must ask you to arrange for the dispatch of replacements for the missing 3 Ferreri-red pianos, because we must meet a delivery date to our long time customers.

Sincerely yours,

M. Skripka

Purchase manager

Пример 3. Жалоба на заказ, полученный с повреждениями.

Dear Ms Sound

Our purchase order Nr. 123/456 from 11.10.2004

We regret having to make the following complaint concerning our purchase order 123/456 from 11.10.2004 for 50 boxes with Ceylon Tea.

On checking the consignment immediately after arrival, our agent found that 5 boxes arrived badly damaged and tea is certainly unsaleable.

We consider that this can only be due to rough handling in transport.

Please send us a replacement consignment for the damaged 5 boxes, which are being held for you in our warehouse.

Please inform us whether the boxes have been despatched and when we can expect delivery.

Sincerely yours,

M. Markov

Purchase Manager

Пример 4. Жалоба в транспортную компанию по поводу пропажи груза.

Notice of Loss

Dear Mr. Lorry

I am writing to you to complain about the service offered by your company.

On December 1 we sent 7 packages to our branch in Lesoto through the trade intermediary of your company.

Today our representative informed us that only 5 of 7 packages had arrived in good order and condition, wheares 2 packages are still loss.

Our branch in Lesoto needs the complete consignment urgently, as they have a substantial order. Delayed delivery will cause us serious problem with our customers.

Therefore we ask you to give your immediate attention to the matter.

Please let us know the result of your investigation as soon as possible.

Yours sincerely,

M. Petrov

Managing Director

Пример 5. Жалоба в туристическое агентство, не выполнившее своих договорных обязательств.