Я Вам пишу... Деловые и личные письма по-английски и по-русски

Dear Mr Klinton

a. After having compared your sample pieces with the reference samples I find the quality absolutely identical.

g. I am surprised to learn that you have had cause to complain about the quality of designer denim jeans which we delivered.

e. I very much regret being compelled to write to you in this way.

f. Due to your earlier complaints I have made it my business to inspect each item personally before it is packed and shipped. The items matched your samples exactly, both in size, color and craftsmanship.

h. Your complaint of July 31, 2000

b. I must state, however, that there have been quite a few complaints on your part recently, and I cannot help feeling that your sole aim is to obtain an allowance.

d. As to your latest complain I have to inform you that we are not willing to accept it.

c. Please note that from now on we are not willing to accept any deductions from the price invoiced to you.

Sincerely yours,

Правильный ответ: h,g,f,a,b,d,c.

Ниже приведен восстановленный текст письма.

Пример 2. Ответ на необоснованную жалобу.

Dear Mr Klinton

Your complaint of July 31, 2004

I am surprised to learn that you have had cause to complain about the quality of designer denim jeans which we delivered.

Due to your earlier complaints I have made it my business to inspect each item personally before it is packed and shipped. The items matched your samples exactly, both in size, color and craftsmanship.

After having compared your sample pieces with the reference samples I find the quality absolutely identical.

I must state, however, that there have been quite a few complaints on your part recently, and I cannot help feeling that your sole aim is to obtain an allowance.

Please note that from now on we are not willing to accept any deductions from the price invoiced to you.

As to your latest complain I have to inform you that we are not willing to accept it.

I very much regret being compelled to write to you in this way.

Sincerely yours,

Arina Rodionova

Manager

Sales Dep. Galuzzi Ltd.

Пример 3. Ответ на жалобу о задержке в доставке товаров.