Lightspeed: Year One

Pain is an illusion, I know, and so is time, I know, I know. I know. The shift manager never stops reminding us. Doesn’t help, actually. Doesn’t help when you are on your third broken leg of the day.

I get to work late and already there are nine tickets in my inbox. I close my eyes, take a deep breath, open the first ticket of the day:

I am at a funeral.

I am feeling grief.

Someone else’s grief.

I am feeling a mixture of things.

Grief, mostly, but I also detect that there is some guilt in there. There usually is.

I hear crying.

I am seeing crying faces. Pretty faces. Crying, pretty, white faces.

Nice clothes.

Our services aren’t cheap. As the shift manager is always reminding us.

Need I remind you? That is his favorite phrase these days. He is always walking up and down the aisle tilting his head into our cubicles and saying it. Need I remind you, he says, of where we are on the spectrum? In terms of low-end/high-end? We are solidly towards the highish-end. So the faces are usually pretty, the clothes are usually nice. The people are usually nice, too. Although, I imagine that it’s easy to be nice when you are rich and pretty. Even when you’re at a funeral.

There’s a place in Hyderabad that is doing what we’re doing, a little more towards the budget end of things. Precision Living Solutions, it’s called. And of course there are hundreds of emotional engineering firms in Bangalore. Springing up everywhere you look. I read in the paper that a new call center opens, on average, like every three days.

Okay. Body is going into the ground now. The crying is getting more serious.

Here it comes.

I am feeling that feeling. The one that these people get a lot, near the end of a funeral service. These sad and pretty people. It’s a big feeling. Different operators have different ways to describe it. For me, it feels something like a huge boot. Huge, like it fills up the whole sky, the whole galaxy, all of space. Some kind of infinite foot. And it’s stepping on me. The infinite foot is stepping on my chest.

The funeral ends, and the foot is still on me, and it is hard to breathe. People are getting into black town cars. I also appear to have a town car. I get in. The foot, the foot. So heavy. Here we go, yes, this is familiar, the foot, yes, the foot. It doesn’t hurt, exactly. It’s not what I would call comfortable, but it’s not pain, either. More like pressure.

Deepak, who used to be in the next cubicle, once told me that this feeling, which I call the infinite foot—to him it felt more like a knee—is actually the American experience of the Christian God.

“Are you sure it is the Christian God?” I asked him. “I always thought God was Jewish.”

“You’re an idiot,” he said. “It’s the same guy. Duh. The Judeo-Christian God.”

“Are you sure?” I said.

He just shook his head at me. We’d had this conversation before. I figured he was probably right, but I didn’t want to admit it. Deepak was the smartest guy in our cube-cluster, as he would kindly remind me several times a day.

I endure a few more minutes of the foot, and then, right before the hour is up, right when the grief and guilt are almost too much and I wonder if I am going to have to hit the safety button, there it is, it’s usually there at the end of a funeral, no matter how awful, no matter how hard I am crying, no matter how much guilt my client has saved up for me to feel. You wouldn’t expect it—I didn’t—but anyone who has done this job for long enough knows what I’m talking about. It seems unbelievable, but it’s there, it’s almost always there, even if it’s just a glimmer of it, and even though you know it’s coming, even when you are waiting for it, in fact, when it comes, it is always still a little bit of a shock.

Relief.

Death of a cousin is five hundred. Death of a sibling is twelve-fifty. Parents are two thousand a piece, but depending on the situation people will pay all kinds of money, for all kinds of reasons, for bad reasons, or for no reason at all.

The company started in corporate services. Ethical qualm transference. Plausible deniability. That kind of stuff. Good cash flow, which the founder—now retired to philanthropy and heli-skiing—plowed right back into R&D, and turned Transfer Corp. into a specialist: a one-feeling shop. Cornered the early market in guilt.