Lightspeed: Year One

Then the technology improved. Some genius in Delhi figured out a transfer protocol to standardize and packetize all different kinds of experiences. Qualia in general. Don’t feel like having a bad day? That’s a line from one of our commercials. Let someone else have it for you. It shows a rich executive-looking-type sitting and rubbing his temples, making the TV face to communicate the stress of his situation. There are wavy lines on either side of his temples to indicate that the Executive is! really! stressed! Then he places a call to his broker, and in the next scene, the Executive is lying on a beach, drinking golden beer from a bottle and looking at the bluest ocean I have ever seen.

I saw this on American television at the lunch counter across the street that has a satellite feed. I was eating at the counter and next to me was a girl, maybe four or five, scooping rice and peas into her mouth a little at a time. She watched the commercial in silence, and after it was over, turned to her mother and softly asked her what the blue liquid was. I was thinking about how sad it was that she had never seen water that color in real life until I realized that I was thirty-nine years old and hey, you know what, neither had I.

That someone else they are talking about in the commercial is me—me and the other six hundred terminal operators in building D, cubicle block 4. Don’t feel like having a bad day? Let me have it for you.

It’s okay for me, a good job. I didn’t do that well in school, after all. It was tougher for Deep. He did three semesters at technical college. He was always saying he deserved better. Better than this, anyway. I would nod and agree with him, but I never told him what I wanted to tell him, which was hey, Deepak, when you say that you deserve better, even if I agree with you, you are kind of also implying that I don’t deserve better, which, maybe I don’t, maybe this is about where I belong in the grand scheme of things, in terms of high-end/low-end for me as a person, but I wish you wouldn’t say it, because whenever you do, it makes me feel a sharp bit of sadness and then, for the rest of the day, a kind of low-grade crumminess.

Deep and I used to go to lunch, and he always tried to explain to me how it works:

“Okay, so, the clients,” he would say, “they call into their account reps and book the time.”

He liked to start sentences with, okay, so. It was a habit he had picked up from the engineers. He thought it made him sound smarter, thought it made him sound like them, those code geeks, standing by the coffee machine, talking faster than he could think, every word a term of art, every sentence packed with logic, or small insights or a joke. He liked to stand near them, pretending to stir sugar into his coffee, listening in on them as if they were speaking a different language. A language of knowing something, a language of being an expert at something. A language of being something more than an hourly unit.

Okay, so, he said, they book the time, and then at the appointed hour, a switch in their implant chip kicks on and starts transferring their consciousness over. Perceptions, sensory data, all of it. Okay, so, then it goes first to an intermediate server for processing and then gets bundled with other jobs, and then a huge block of the stuff gets zapped over here, where it gets downloaded onto our servers and then dumped into our queue management system, which parcels out the individual jobs to all of us in the cubicle farm.

Okay, so, it’s all based on some kind of efficiency algorithm—our historical performance, our current emotional load. Sensors in our head assembly unit measure our stress levels, sweat composition, to see what we can handle. Okay?

(He would say, okay, when he was done. Like a professor. He wanted so badly to be an expert at something.)

I always appreciated Deepak trying to help me understand. But it’s just a job, I would say. I never really understood why Deep thought so much of those programmers, either. In the end, we’re all brains for hire. All I know is they seem to have gotten it down to a science. How much a human being can take in a given twelve-hour shift. Grief, embarrassment, humiliation, all different, of course, so they calibrate our schedules, mix it up, the timing and the order, and the end result is you leave work every day right about at your exact breaking point.

A lot of people smoke to take the edge off. I quit twelve years ago, so sometimes when I get home, I’m still shaking for a little bit. I sit on my couch and drink a beer and let it subside. Then I heat up some bread and lentils and read a newspaper or, if it’s too hot to stay inside, walk down to the street and eat my dinner there.