100 ключевых моделей и концепций управления

8. Interpretation of ideas found in: Beck, D. E., Cowan, C. (1996) Spiral Dynamics: Mastering Values, Leadership and Change, Oxford, Blackwell. (Бек Д. Э., Кован К. К. Спиральная динамика. Управляя ценностями, лидерством и изменениями в XXI веке. — М.: BestBusinessBooks, Открытый Мир, 2010.)

9. Interpretation of ideas found in: Trompenaars, F., Hampden-Turner, C. (2010) Riding the Waves of Innovation: Harness the Power of Global Culture to Drive Creativity and Growth, New York, McGraw-Hill.

10. Interpretation of ideas found in: de Caluwé, L., Vermaak, H. (2004) ‘Change Paradigms: An Overview’, Organization Development Journal, 22:4, pp. 9–18.

5. Клиенты

1. Taken from: Visualization of values at www.valuesandframes.org, following Schwartz, S. H. (2006) ‘Basic Human Values: Theory, Measurement, and Applications’, Revue française de sociologie, 47 (4), 249–288.

2. Taken from: Howard, J. A., Sheth, J. N. (1969) The Theory of Buyer Behaviour, New York, John Wiley.

3. Interpretation of ideas found in: Storm, C. M. (1987) ‘Competitie en competentie: van vier P’s naar drie R’s’, Harvard Holland Review, 12, pp. 7–17.

4. Taken from: Kraljic, P. (1983) ’Purchasing Must Become Supply Management’, Harvard Business Review, September — October, pp. 109–117.

5. Taken from: Grönroos, C. (2007) Service Management and Marketing (3d ed), Chichester, John Wiley.

6. Taken from: Berger, C., Blauth, R., Boger, D., Bolster, C., Burchill, G., DuMouchel, W., Walden, D. (1993) ‘Kano’s Methods for Understanding Customer-Defined Quality’, Center for Quality Management Journal, 2(4), 3–36.

7. Interpretation of ideas found in: Petty, R. E., Cacioppo, J. T. (1986) Communication and Persuasion: Central and Peripheral Routes to Attitude Change, New York, Springer Verlag.

8. Taken from: Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., Schlesinger, L. A. (1994) ‘Putting the Service Profit Chain to Work’, Harvard Business Review, March — April, pp. 164–174.

9. Taken from: Jones, T. O., Sasser, W. E. (1995) ‘Why Satisfied Customers Defect’, Harvard Business Review, November — December, pp. 88–99.

10. Taken from: Li, C., Solis, B. (2013) The Seven Success Factors of Social Business Strategy, New York, Jossey-Bass.

6. Управление человеческими ресурсами

1. Taken from: Arthur, J. B., Kim, D. O. (2005) ‘Gainsharing and Knowledge Sharing: The Effects of Labour — Management Co-operation’, The International Journal of Human Resource Management, 16:9, pp. 1564–1582.

2. Interpretation of ideas found in: Herzberg, F. (1968) ‘One More Time: How do you motivate employees?’ Harvard Business Review, January — February, pp. 53–62.

3. Interpretation of ideas found in: McGregor, D. M. (2005) The Human Side of Enterprise — annotated edition, New York, McGraw-Hill.

4. Taken from: Greiner, L. E. (1998) ‘Evolution and Revolution as Organizations Grow’, Harvard Business Review, May — June, pp.55–68.

5. Interpretation of ideas found in: Appelbaum, E., Bailey, T., Berg, P., Kalleberg, A. (2000) Manufacturing Advantage: Why High-Performance Work Systems Pay Off, New York, Cornell University Press.

6. Taken from: Ulrich, D. (1997) Human Resource Champions: The Next Agenda for Adding Value and Delivering Results, Boston, Harvard Business School Press.

7. Interpretation of ideas found in: Bruel, M., Colsen, C. (1998) De geluksfabriek: over het binden en boeien van mensen in organisaties, Schiedam, Scriptum Books.

8. Interpretation of ideas found in: Paauwe, J. (2004) HRM and Performance: Achieving Long-Term Viability, Oxford, Oxford University Press.

9. Interpretation of ideas found in: Van der Heijde, C., Van der Heijden, B. (2006) ‘A Competence-Based and Multidimensional Operationalization and Measurement of Employability’, Human Resource Management, 45:3, pp. 449–476.

7. Бенчмаркинг и результаты

1. Interpretation of ideas found in: Drucker, P. F. (1976) ‘What Results Should You Expect? A User’s Guide to MBO’, Public Administration Review, vol. 36:1, pp. 12–19.