Heen, Sheila, and Douglas Stone. “Find the Coaching in Criticism.”
Holley, Peter. “He Was Minutes from Retirement. But First, He Blasted His Bosses in a Company-Wide Email.”
Independent Directors of the Board of Wells Fargo & Company Oversight Committee.
Isaacson, Walter.
Jamieson, Jeremy P., Wendy Berry Mendes, Erin Blackstock, and Toni Schmader. “Turning the Knots in Your Stomach into Bows: Reappraising Arousal Improves Performance on the GRE.”
Kantor, Jodi, and David Streitfeld. “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace.”
Kantor, Jodi, and Megan Twohey. “Harvey Weinstein Paid Off Sexual Harassment Accusers for Decades.”
Keller, Thomas. “To Our Guests.” Thomas Keller Restaurant Group (website). Accessed December 8, 2017. www.thomas-keller.com/messagetoourguests.
Kidd, David, and Emanuele Castano. “Different Stories: How Levels of Familiarity with Literary and Genre Fiction Relate to Mentalizing.”
Konrath, Sara, Olivier Corneille, Brad J. Bushman, and Olivier Luminet. “The Relationship between Narcissistic Exploitativeness, Dispositional Empathy, and Emotion Recognition Abilities.”
Laborde, S., F. Dosseville, and M. S. Allen. “Emotional Intelligence in Sport and Exercise: A Systematic Review.”
Lanzoni, Susan. “A Short History of Empathy.”
LeDoux, Joseph E. “Amygdala.”
Lenz, Lyz. “Dear Daughter, I Want You to Fail.” Huffington Post, February 24, 2013. www.huffingtonpost.com/lyz-lenz/snow-plow-parents_b_2735929.html.
Lombardo, Barbara, and Caryl Eyre. “Compassion Fatigue: A Nurse’s Primer.”
Martin, Joanne, Kathleen Knopoff, and Christine Beckman. “An Alternative to Bureaucratic Impersonality and Emotional Labor: Bounded Emotionality at The Body Shop.”
Meyer, Robinson. “Everything We Know about Facebook’s Secret Mood Manipulation Experiment.”
Moon, Shinji.
Myatt, Mike.
Naglera, Ursa K. J., Katharina J. Reitera, Marco R. Furtnera, and John F. Rauthmann. “Is There a “Dark Intelligence’? Emotional Intelligence Is Used by Dark Personalities to Emotionally Manipulate Others.”
O’Hara, Carolyn. “How to Get the Feedback You Need.”
Outlaw, Frank. Quoted in “What They’re Saying.”
Rozovsky, Julia. “The Five Keys to a Successful Google Team,”
Salovey, Peter, and John D. Mayer. “Emotional Intelligence.”