Я Вам пишу... Деловые и личные письма по-английски и по-русски

Dear Sir/Madame,

I’m writing to you to complain about the service offered by your company.

I made a mistake and signed an agreement to deliver me the magazine «Sweet Lady».

As it was indicated in the contract I had right to terminate this agreement during one week after signing without any penalty and consequences. I used this right and terminated this contract the day after in the written form as it was indicated in the contract.

Nevertheless I received one issue of this edition for May 8 – 15 and a bill.

I returned this magazine as well as the bill enclosed.

I was very surprised to get a letter with the new bill and explanation that your company is not responsible for this situation.

I would like to point out that I’m not resposible too.

I used the regular way you offered in the contract and I didn’t receive the issue from May 1-9. I can conclude that different devisions of your company don’t communicate well and offer service in very different manner.

Therefore, I’m kindly asking you, please, do not send me any issues, bill, magazines and other offers. I don’t suppose to be a customer of the company who doesn’t fulfill its obligations.

Sincerely yours,

Подпись

Arina Rodionova

Пример 23. Жалоба по поводу покупки некачественных футболок.

Dear Sirs

I am writing to express my dissatisfaction with the T-shirts «Game Star», which I bought from you last week. As you will see from the enclosed bill, these cost $15 each. One of them frayed out at the edges after the first washing. In one of them, which was striped in red and blue, the colours have run away.

These T-shirts were not sold on sale, nor did the price I paid lead me to expect that they would be of inferior quality. Does your company have any price– quality corporate culture?

Therefore I must insist to have my money refunded.

Please let me know what you would like me to do with these T-shirts?

Yours faithfully,

Подпись

Natalia Petrova

Пример 24. Жалоба по поводу неудовлетворительного сервиса (печать визитных карточек).