Как говорить с кем угодно на работе. 72 приема для успешного общения с коллегами, начальниками, подчиненными и клиентами

Burgoon, J. K. “Interpersonal Expectations, Expectancy Violations, and Emotional Communication.” Social Psychology Quarterly, March 1993.

Carmody, Dennis P., and Michael Lewis. “Brain Activation When Hearing One’s Own and Others’ Names.” Brain Research, November 2006.

Cook, Mark. “Gaze and Mutual Gaze in Social Encounters.” American Scientist, 1977, Vol. 65.

Curtis, Rebecca C., and Kim Miller. “Believing Another Likes or Dislikes You: Behaviors Making the Beliefs Come True.” Journal of Personality and Social Psychology, September 1986.

Day, M. E. “An Eye Movement Phenomenon Relating to Attention, Thought and Anxiety.” Perceptual and Motor Skills, October 1964.

Dressel, F., and Paul Atchley. “Conversation Limits Attention: The Impact of Conversation Complexity.”

Journal of Vision, September 2005. Dunn, Elizabeth W. “Misunderstanding the Affective Consequences of Everyday Social Interactions.” Journal of Personality and Social Psychology, December 2006.

Eckman, P., and W. Freisen. “Detecting Deception from the Body or Face.” Journal of Personality and Social Psychology, 1974, Vol. 29.

Eckman, P., and W. Freisen. “Nonverbal Leakage and Clues to Deceptions.” Psychiatry, Journal for the Study of Interpersonal Processes, October 2016.

Griffitt, W., and T. Jackson. “The Influence of Ability and Nonability Information on Personnel Selection Decisions.” Psychological Reports, December 1970.

Haase, R., and D. Tepper. “Nonverbal Components of Empathetic Communication.” Journal of Counseling Psychology, November 1972.

Leary, M. R., and R. F. Baumeister. “The Nature and Function of Self-Esteem, Sociometer Theory.” Advances in Experimental Social Psycholo-gy, 2000, Vol. 32.

Lyubomirsky, Sonja, and Nolen-Hoeksema, Susan. “Effects of Self-Focused Rumination on Negative Thinking and Interpersonal Problem Solving.” Journal of Personality and Social Psychology, August 1995.

Marcus, Bernd, et al. “The Structure of Counterproductive Work Behavior.” Journal of Management, September 2016.

Maslow, A. H., and N. L. Mintz. “Effects of Aesthetic Surroundings.” Journal of Psychology, 1956, Vol. 41.

Momm, Tassilo, et al. “It Pays to Have an Eye for Emotions: Emotion Recognition Ability Indirectly Predicts Annual Income.” Journal of Organizational Behavior, November 2014.

Moser, Jason. “Biological Evidence of Positive and Negative People in the World.” Journal of Abnormal Psychology, April 2014.

Nair, S., et al. “Do Slumped and Upright Postures Affect Stress Responses?” Journal of Health Psychology, 2015, Vol. 34.

Neuberg, S. L., and S. T. Fiske. “Motivational Influences on Impression Formation: Outcome Dependency, Accuracy-Driven Attention, and Individuating Processes.” Journal of Personality and Social Psychology, October 1987.

Petty, Richard, and Pablo Briño. “Body Posture Affects Confidence in Your Own Thoughts.” ScienceDaily, October 2009.

Shotland, R., et al. “Can Men and Women Differentiate Between Friendly and Sexually Interested Behavior?” Social Psychology Quarterly, 1988, Vol. 51.

Smith, Heather J., Dane Archer, and Mark Costanzo. “‘Just a Hunch’: Accuracy and Awareness in Person Perception.” Journal of Nonverbal Behavior, March 1991.

Stodgill, R. “Personal Factors Associated with Leadership: A Survey of the Literature.” Journal of Psychology, July 2010.

Vidyarthi, P. R., et al. “Where Do I Stand? Examining the Effects of Leader-Member Exchange Social Comparison on Employee Work Behaviors.” Journal of Applied Psychology, September 2010.

Vohs, Kathleen D., et al. “Physical Order Produces Healthy Choices, Gene-rosity, and Conventionality, Whereas Disorder Produces Creativity.” Journal of Psychological Science, 2013, Vol. 44.

Weber, Lauren. “What Do Workers Want from the Boss?” Wall Street Journal, April 2, 2015.

Willis, Janine, and Alexander Todorov. “Making Up Your Mind After a 100-Ms Exposure.” Psychological Science, 2006.

Об авторе

Лейл Лаундес – всемирно известный эксперт в области психологии общения, коммуникаций и психологии межличностных взаимоотношений, популярный бизнес-тренер и лектор, член Американской ассоциации сексологов, терапевтов и преподавателей сексологии, основательница и руководитель компании Applause, оказывающей консультационные услуги и устраивающей бизнес-тренинги и семинары по развитию навыков общения. Среди клиентов Лейл Лаундес – ведущие компании и организации с мировым именем, в том числе нефтяная компания Shell Oil, банковская корпорация HSBC, компании Walt Disney, Kodak, Folgers Coffee, Mattel Toys, авиакомпания United Airlines, американская гуманитарная организация «Корпус мира» и даже правительство Бермудских островов.