Как говорить с кем угодно на работе. 72 приема для успешного общения с коллегами, начальниками, подчиненными и клиентами

Так пусть же ваша судьба будет успешной.

От автора

Я очень надеюсь, что эта книга поможет вам добиться успеха в избранной вами профессии или любимом деле. Если у вас возникнут какие-нибудь вопросы, предложения или комментарии, я буду рада их услышать. Напишите мне на электронный адрес Leil@CoolCommunicating.com, и я отвечу вам, как только смогу. Вы также можете подписаться на рассылку моих ежемесячных бесплатных советов под названием «Маленькие приемы для большого успеха во взаимоотношениях» на моем веб-сайте www.Lowndes.com.

Я желаю вам всего наилучшего в вашей профессиональной и личной жизни.

Библиография

Книги

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Argyle, Michael. The Psychology of Interpersonal Behavior. Baltimore: Pelican Publications, 1967.

Benton, Debra A. The Leadership Mind Switch: Rethinking How We Lead in the New World of Work. New York: McGraw-Hill, 2017.

Brinkman, Rick, and Dr. Rick Kirschner. Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst. New York: McGraw-Hill, 2010.

Cabane, Olivia Fox. The Charisma Myth: How Anyone Can Master the Art and Science of Personal Magnetism. New York: Penguin Books, 2012.

Crowley, Katherine, and Kathi Elster. Working With You is Killing Me: Freeing Yourself from Emotional Traps at Work. New York: Hachette Book Group, 2006.

Daniel, Donald C., and Katherine L. Herbig (eds.). Strategic Military Deception. New York: Pergamon Press, 1982.

Dean, Peter J., and Molly D. Shepard. The Bully-Proof Workplace: Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath. New York: McGraw-Hill, 2017.

Donovan, Jeremy. How to Deliver a TED Talk: Secrets of the World’s Most Inspiring Presentations. New York: McGraw-Hill, 2014.

Dupont, Kay. Handling Diversity in the Workplace. New York: American Media Publishing, 1997.

Ekman, Paul. Telling Lies: Clues to Deceit in the Marketplace, Politics, and Marriage. New York: W. W. Norton, 1985.

Festinger, Leon. A Theory of Cognitive Dissonance. Stanford, CA: Stanford University Press, 1957.

Fine, Debra. The Fine Art of Small Talk. New York: Hachette, 2002.

Gabor, Don. Speaking Your Mind in 101 Difficult Situations. New York: Conversation Arts Media, 2013.

Gladwell, Malcolm. Blink: The Power of Thinking Without Thinking. New York: Little, Brown and Company, 2005.

Goleman, Daniel. Emotional Intelligence. New York: Bantam Books, 1995.

Goman, Carol Kinsey. The Silent Language of Leaders: How Body Language Can Help – or Hurt – How You Lead. San Francisco: Jossey-Bass, 2011.

Lewis, David. The Secret Language of Success. New York: Carroll & Graf Publishers, 1989.

Lieberman, David J. Instant Analysis. New York: St. Martin’s Press, 1997.

Mehrabian, Albert. Silent Messages: Implicit Communication of Emotions and Attitudes (2nd ed.). Belmont, CA: Wadsworth, 1981.

Morris, Desmond. Manwatching: A Field Guide to Human Behavior. New York: Harry N. Abrams, 1977.

Nelson, Noelle. Got A Bad Boss? Work That Boss to Get What You Want at Work. New York: Mindlab Publishing, 2013.

Pennebaker, James W. The Secret Life of Pronouns: What Our Words Say About Us. New York: Bloomsbury Press, 2013.

Putnam, Laura. Workplace Wellness That Works: 10 Steps to Wellness That Works: 10 Steps to Infuse Well-Being and Vitality into Any Organization. New York: Wiley, 2015.

Rao, Srikumar S., PhD. Happiness at Work: Be Resilient, Motivated, and Successful – No Matter What. New York: McGraw-Hill, 2010.

Tannen, Deborah. Talking from 9 to 5: Women and Men at Work. New York: Avon Books, 1994.

Tumlin, Geoffrey. Stop Talking, Start Communicating. New York: McGraw-Hill, 2013.

Walters, Lilly, What to Say When You’re Dying on the Platform. New York: McGraw-Hill, 1995.

Weber, Craig. Conversational Capacity: The Secret to Building Successful Teams That Perform When the Pressure Is On. New York: McGraw-Hill, 2013.

White, Paul, PhD. The Vibrant Workplace: Overcoming the Obstacles to Building a Culture of Appreciation. Chicago: Northfield Publishing, 2017.

Wood, Patti. Snap: Making the Most of First Impressions, Body Language & Charisma. Novato, CA: New World Library, 2012.

Периодические издания

Beersma, Bianca, and G. A. Van Kleef. “Why People Gossip: An Empirical Analysis of Social Motives, Antecedents, and Consequences.” Journal of Applied Social Psychology, November 2012.

Bem, D. J. “Self Perception Theory.” Advances in Experimental Social Psychology, 1972, Vol. 66.

Bennett, Adrian. “Interruptions and the Interpretation of Conversation.” Discourse Processes, November 2009.

Bruch, M. A., M. Fallon, and R. G. Heimberg. “Social Phobia and Difficulties in Occupational Adjustment.” Journal of Counseling Psychology, January 2003. Buckels, Erin E., et al. “Behavioral Confirmation of Everyday Sadism.” Journal of Psychological Science, September 2013.