Свод знаний по управлению бизнес-процессами: BPM CBOK 4.0

1. Balanced Scorecard Institute. n. d. «Overview Balanced Scorecard». ariscommunity.com/balanced-scorecard.

2. Champlin, Brett. 2006. «BPM Professionals: Roles and Responsibilities for an Emerging Discipline». BPM Strategies Magazine, October. BPMInstitute.org.

3. Davenport, Thomas H. 2010. «Process Innovation: Reengineering Work Through Information Technology». Boston, MA: Harvard Business School Press.

4. De Bruin, Tonia and Michael Rosemann. 2005. «Application of a Holistic Model for Determining BPM Maturity». Business Process Trends. February.

5. Delphi Group. 2003. «BPM 2003: Market Milestone Report». Delphi Group White Paper. Boston, MA: Delphi Group.

6. Dwyer, Tom. 2004. «BPMInstitute's State of Business Process Management». Executive White Paper, April. BPMInstitute.org.

7. Fischermanns, Guido. 2013. «Praxishandbuch Prozessmanagement». Giessen: Schmitz.

8. Gartner Staff. n. d. «Reviews for Business Process Management Platforms». Gartner Peer Insights. Stamford, CT: Gartner Inc. gartner.com/reviews/market/business-process-management-platforms.

9. Hammer, Michael, and James Champy. 2003. «Business Reengineering: Die Radikalkur für das Unternehmen». Frankfurt: Campus-Verl.

10. Harmon, Paul. 2004. «Evaluating An Organization's Business Process Maturity». Business Process Trends Newsletter.bptrends.com/publicationfiles/03–04 NL Eval BP Maturity – Harmon.pdf

11. IIBA. 2009. «BABOK: A Guide to the Business Analysis Body of Knowledge». Toronto: International Institute of Business Analysis.

12. Kirchmer, Mathias. 2017. «High Performance Through Business Process Management: Strategy Execution in a Digital World, Third Edition», 24. Cham, Switzerland: Springer.

13. Kirchmer, Mathias and Peter Franz. 2014. «Targeting Value in a Digital World». Whitepaper. London, Philadelphia: BPM-D.

14. Kirchmer, Mathias. 2015. «The Discipline of Value-driven Business Process Management». Executive Education Documentation 3 Days. Philadelphia: BPM-D.

15. Ko, Ryan K. L. 2009. «A Computer Scientist's Introductory Guide to Business Process Management BPM». Crossroads. 15 4: 11–18.

16. Madison, Dan. 2005. «Process Mapping, Process Improvement and Process Management: A Practical Guide For Enhancing Work and Information Flow». Chico, CA: Paton Press.

17. Mahal, Arjit Singh. 2010. «How Work Gets Done: Business Process Management, Basics and Beyond». 1–11. Westfield, NJ: Technics Publications.

18. Morris, Daniel, and Joel Brandon. 1994. «Re-engineering Your Business». New York: McGraw-Hill.

19. Osterloh, Margit, and Jetta Frost. 2003. «Prozessmanagement als Kernkompetenz: Wie Sie Business Reengineering Strategisch Nutzen Können». Wiesbaden: Gabler.

20. Parker, Burton G. 1995. «Data Management Maturity Model». McLean, VA: MITRE Software Engineering Center. July.

21. Porter, Michael. 1985. «Competitive Advantage». New York: Free Press. Русский перевод: Портер М. Конкурентное преимущество: Как достичь высокого результата и обеспечить его устойчивость. – М.: Альпина Паблишер, 2020.

22. Rummler, Geary A. 2007. «Serious Performance Consulting: According To Rummler». San Francisco, CA: Pfeiffer.

23. Rummler, Geary A., Alan Ramias, and Richard A. Rummler. 2009. «White Space Revisited: Creating Value through Process». Hoboken: John Wiley & Sons.

24. Rummler-Brache Group. 2004. «Business Process Management in U. S. Firms Today». Rummler-Brache Group. March.

25. Scheer, August-Wilhelm, Ferri Abolhassan, Wolfram Jost, and Mathias Kirchmer. 2004. «Business Process Automation: ARIS in Practice». Berlin, Heidelberg: Springer Berlin Heidelberg.

26. Sinur, Jim. 2004. «Leveraging the Three Phases of Process Evolution». Gartner Research Presentation. Miami, FL: Process World. April 25–28, 2004.

27. Spanyi, Andrew. 2006. «More for Less: The Power of Process Management». Tampa, FL: Meghan-Kiffer Press.

28. Towers, Steve and BPMG. 2005. «In Search of BPM Excellence: Straight From the Thought Leaders». Tampa, FL: Meghan-Kiffer Press.

29. Zur Muehlen, Michael. 2004. «Workflow-Based Process Controlling: Foundation, Design, and Application Of Workflow-Driven Process Information Systems». Berlin: Logos.

Глава 7

1. ABPMP. 2009. «Guide to the Business Process Management Common Body of Knowledge BPM CBOK Version 2.0». Charleston, SC: ABPMP.

2. Alter, Steven. 1979. «Implementation Risk Analysis». In Doktor, R., R. L. Schultz, and D. P. Slevin. 1979. The Implementation of Management Science. 13: 103–120. Amsterdam: North-Holland.

3. Bossidy, Larry, and Ram Charan, Editors. 2002. «Execution: The Discipline of Getting Things Done». Danvers, MA: Crown Publishing. Русский перевод: Боссиди Л., Чаран Р. Исполнение – Система достижения целей. – М.: Альпина Паблишер, 2011.

4. Bradach, Jeffrey L. 1996. «Organizational Alignment: The 7-S Model». Harvard Business School Note 9-497-045. November 19. Boston, MA: Harvard Business School Press.