Ты не слушаешь. Что мы упускаем, разучившись слушать, и как это исправить

218 Сильвия Райт дала ему название в 1954 году – Sylvia Wright, “The Death of Lady Mondegreen,” in Get Away from Me with Those Christmas Gifts (New York: Mc-Graw Hill, 1957).

219 …из-за эффекта Мак-Гурка – Kaisa Tippana, “What Is the McGurk Effect?,” Frontiers in Psychology 5, no. 725 (2014), https://doi.org/10.3389/fpsyg . 2014. 00725. See also: “Try The McGurk Effect!–Horizon: Is Seeing Believing?,” YouTube video, 3:25, posted by BBC, November 10, 2010, https://www.youtube.com/watch? v = G–lN8vWm3m0.

220 …к целому ряду нехороших эмоциональных и социальных последствий – Andrea Ciorba, Chiara Bianchini, Stefano Pelucchi, and Antonio Pastore, “The Impact of Hearing Loss on the Quality of Life of Elderly Adults,” Clinical Interventions in Aging 7 (2017): 159–163, https://doi.org/10.2147/CIA.S26059; “Hearing Loss Impact,” Cleveland Clinic, https://my. clevelandclinic.org/health/diseases/17052–hearing–loss–impact; Mary Kaland and Kate Salvatore, “The Psychology of Hearing Loss,” ASHA Leader, March 1, 2002, https://doi.org/10.1044/leader.FTR1.07052002.4.

221 …не более чем 60% от максимальной громкости – “Make Listening Safe,” World Health Organization, https://www.who.int/pbd/deafness/activities/1706PBDleaftlet _ A4 English lowres for web170215.pdf.

222 Накопление ушной серы… – Daniel F. McCarter, Angela Courtney, Susan M Pollart, “Cerumen Impaction,” American Family Physician 75, no. 10 (2007): 1523–1528.

223 …не только слуховое, но и визуальное восприятие – Ruth Campbell, “The Processing of Audio– Visual Speech: Empirical and Neural Bases,” Philosophical Transactions of the Royal Society B 363, no. 1493 (2008): 1001– 1010, https://doi.org/10.1098/rstb.2007.2155.

224 …на стыке зрительной и слуховой коры мозга. – Paul Johns, Clinical Neuroscience (London: Churchill Livingston, 2014), 27–47.

225 …ваше понимание собеседника на 20% состоит из чтения по губам – Horst M. Muller, “Neurobiological Aspects of Meaning Constitution During Language Processing,” in Situated Communication, eds. Gert Rickheit and Ipke Wachsmuth (New York: Mouton de Gruyter, 2006), 243; David Owen, “High–Tech Hope for the Hard of Hearing,” New Yorker, March 27, 2017, https://www.newyorker.com/magazine/2017/04/03/high–tech–hope–for–the–hard–of–hearing.

226 …не менее 55% эмоционального содержания устной речи – Albert Mehrabian, Silent Messages: Implicit Communication of Emotions and Attitudes (Belmont, CA: Wadsworth Publishing, 1981), 75–80; Dilip Sundaram and Cynthia Webster, “The Role of Nonverbal Communication in Service Encounters,” Journal of Services Marketing 14, no. 5 (2000): 378–391, https://doi.org/10.1108/08876040010341008; Cynthia Barnum and Natasha Wolniansky, “Taking Cues from Body Language,” Management Review 78, no. 6 (1989): 59–61; Jon E. Grahe and Frank J. Bernieri, “The Importance of Nonverbal Cues in Judging Rapport,” Journal of Nonverbal Behavior 23, no. 4 (1999): 253–269, https://doi.org/10.1023/A:1021698725361.

227 …он выдает себя всеми порами своего тела – John O’Neill, The Domestic Economy of the Soul: Freud’s Five Case Studies (Thousand Oaks, CA: Sage, 2011), 67.

228 …задолго до того, как люди научились речевому общению – Irenaus Eibl–Eibesfeldt, Love and Hate: A Natural History of Behavior Patterns (Foundations of Human Behavior), 1st ed. (New York: Routledge, 2017); Charles Darwin, The Expression of the Emotions in Man and Animals (New York: Oxford University Press, 1998). grammaticalization of facial expressions C. Fabian Benitez–Quiroz, Ronnie B. Wilbur, and Aleix M. Martinez, “The Not Face: A Grammaticalization of Facial Expressions of Emotion,” Cognition 150 (2016): 77–84, https://doi.org/10.1016/j.cognition.2016.02.004.