Ты не слушаешь. Что мы упускаем, разучившись слушать, и как это исправить

256. …для поощрения семейных трапез… – Sharon Fruh, Jayne A. Fulkerson, Madhuri S. Mulekar, Lee Ann J. Kendrick, and Clista Clanton, “The Surprising Benefits of the Family Meal,” Journal for Nurse Practitioners 7, no. 1 (2011): 18–22, https://doi. org/10.1016/j.nurpra.2010.04.017; Megan Harrison, Mark L. Norris, Nicole Obeid, Maeghan Fu, Hannah Weinstangel, and Margaret Sampson, “Systematic Review of the Effects of Family Meal Frequency on Psychosocial Outcomes in Youth,” Canadian Family Physician 61, no. 2 (2015): e96 – e106; https://www.cfp.ca/content/61/2/e96; Barbara Fiese and Marlene Schwartz, “Reclaiming the Family Table: Mealtimes and Child Health and Wellbeing,” Social Policy Report 22, no. 4 (2008). https://doi.org/10.1002/j.2379-3988.1008.tb00057.x.

257 Eudora Welty and Ronald Sharp, eds., Norton Book of Friendship (New York: W. W. Norton, 1991). На русском языке не публиковалась.

258 …когда предложил им вступить в ряды полиции – “Dallas Police Chief Holds a News Conference,” CNN, July 11, 2016, http://transcripts.cnn.com/TRANSCRIPTS/1607/11/ath.02.html; “David Brown Press Conference on July 11, 2016,” YouTube video, 49:16, posted by “brimi925,” July 13, 2016, https://www.youtube.com/watch?v = p uYQIMpIn4.

259 Почему мы не можем быть умнее шестиклассников? – “‘Called to Rise’: Dallas Police Chief on Overcoming Racial Division,” All Things Considered, NPR, June 6, 2017, https://www.npr.org/2017/06/06/531787065/called–to–rise–dallas–police–chief–on–overcoming–racial–division.

Глава 15. Что скрывают слова и раскрывают паузы

260 …исследователи построили графическое изображение около 50 000 пауз – Stephen Levinson and Francisco Torreira, “Timing in Turn–Taking and Its Implications for Processing Models of Language,” Frontiers in Psychology 6 (2015): 731, https://doi.org/10.3389/fpsyg.2015.00731.

261 Исследования разговоров на голландском и немецком языках показали сходные результаты. – Jan Peter De Ruiter, Holger Mitterer, and Nick J. Enfield, “Projecting the End of a Speaker’s Turn: A Cognitive Cornerstone of Conversation,” Language 82, no. 3 (2006): 515–535, https://doi.org/10.1353/lan.2006.0130; Carina Riest, Annett B. Jorschick, and Jan P. de Ruiter, “Anticipation in Turn–Taking: Mechanisms and Information Sources,” Frontiers in Psychology 6 (2015): 89, https://doi.org/10.3389/fpsyg.2015.00089.

262 Японцы допускают… – Takie Sugiyama Lebra, “The Cultural Significance of Silence in Japanese Communication,” Multilingua: Journal of Cross–Cultural and Interlanguage Communication 6, no. 4 (1987): 343–358, https://doi.org/10.1515/mult.1987.6.4.343.

263 …японские бизнесмены без проблем выдерживают – Haru Yamada, “Yappari, as I Thought: Listener Talk in Japanese Communication,” Global Advances in Business Communication 4, no. 1 (2015): 3, https://commons.emich.edu/gabc/vol4/iss1/3.

264 Паузы в общении между врачом и пациентом в Японии – Sachiko Ohtaki, Toshio Ohtaki, and Michael D. Fetters, “Doctor–Patient Communication: A Comparison of the USA and Japan,” Family Practice 20, no. 3 (2003): 276–282, https://doi.org/10.1093/fampra/cmg308.

265 Лучше всего слушать молчаливого человека – Larry Samovar, Edwin R. McDaniel, Richard E. Porter, and Carolyn Sexton Roy, Communication Between Cultures (Ontario, Canada: Nelson Education, 2015), 334.

266 …финны больше ценят умение слушать – Diana Petkova, “Beyond Silence: A Cross – Cultural Comparison Between Finnish ‘Quietude’ and Japanese ‘Tranquility,’ ” Eastern Academic Journal 4 (2015): 1– 14; https://www.academia.edu/19764499/Beyond_Silence_A_Cross-Cultural_Comparison_between_Finnish_Quietude_and_Japanese_Tranquility Donal Carbaugh, Michael Berry, and Marjatta Nurmikari– Berry, “Coding Personhood Through Cultural Terms and Practices: Silence and Quietude as a Finnish ‘Natural Way of Being,’ ” Journal of Language and Social Psychology 25, no. 3 (2006): 203–220, https://doi.org/10.1177/0261927X06289422.