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Глава 12 Магазин будущего: переход от транзакционного к эмпирическому

«Мы находимся в точке абсолютного перехода. Мы все должны думать о том, как изобретать, реагировать, побеждать. Мы должны заводить большие, мощные стратегические связи по всему миру… и мы будем двигаться так быстро, как только сможем, потому что смотрим на наших друзей в Amazon, и если они могут двигаться так быстро, то почему этого не может такая компания, как наша?»

— Ричард Бейкер, Председатель Hudson’s Bay, 2017²³

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